The Crouch Oak Family Practice
45 Station Road Addlestone KT15 2BH - Tel: 01932 840123


Welcome to The Crouch Oak Family Practice


Coronavirus

Last updated 26/02/2020


 
For the latest public information on Coronavirus, please visit https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
 


If you've been:

  • to Wuhan or Hubei Province in China, Iran, specific lock down zones in Northern Italy or specific care zones in South Korea in the last 14 days (even if you do not have symptoms)

  • to China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau,  in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • to Northern Italy (line above and not including Pisa,Florence & Rimi), Vietnam, Cambodia, Laos, Myanmar since 19/02/2020 and have a cough, high temperature or shortness of breath (even if it's mild)

  • in close contact with someone with confirmed coronavirus

Do not go to the Practice, a community pharmacy or hospital. Call NHS 111, stay indoors and avoid close contact with other people. 


Patients with booked appointments:  If you have returned from abroad less than 14 days prior to your appointment, or have been in contact with someone who has, please telephone the Practice on 01932 840123 at the earliest opportunity.  We can then make an assessment of how to best meet your needs.

Booking appointments:  While we monitor the situation, we will be holding back appointments which may be need to be changed a later time. Patients are advised to telephone on the day rather than trying to book appointments in advance.  No appointments are available for online booking at the present time.

Patients are encouraged to telephone the Practice rather than visiting in person, where possible.

All these measures are under constant review.
 



  


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Practice News

Repeat Prescription turnaround changes to 72 hours

In recent months, Crouch Oak Family Practice has completed a full review of our Repeat Prescription process.  This has included setting up a new Pharmacy Team, led by Samantha Cudby, our Clinical Pharmacist, and supported by two Pharmacy Technicians, to better manage our patients’ needs.
 
To ensure high quality service is maintained, we are changing our turnaround time for repeat prescriptions.  From Monday 28th October, please allow 72 hours (3 working days) for your repeat prescriptions to be processed.

Dr Menon

On Monday 2nd September, we were delighted to welcome Dr Urmila Menon as a salaried GP.  Dr Menon will be working four days a week.

Flu vaccinations

Flu vaccination appointments begin on Monday 16th September for patient aged 65 and over.  We are expecting delivery of vaccines for patients under 65 in early October.  We also have a number of walk-in clinics over the coming months.  For full information on flu vaccinations, please click here.

Microsuction Clinics

We are pleased to now offer Microsuction appointments for the removal of ear wax.

Please book an initial consultation with a nurse.  The nurse will check your suitability for the procedure, provide guidance on preparing for your ears and book you into our next Microsuction clinic.

For more information, please click here.

See an NHS GP by Video with LIVI

Patients registered at the Crouch Oak Family Practice can now see an NHS GP by video using the LIVI app. See an NHS GP by video for medical advice, prescriptions or referrals. 
Get the LIVI app in the app store or visit www.livi.co.uk
Appointments are available from:
Monday-Friday, 8am-8pm
Saturday-Sunday, 9am-12

Extended Access Appointments

From Monday 20 August it will be even easier for people to make an appointment with a GP, thanks to a new national ‘extended access’ initiative, which will improve access to primary care services in North West Surrey.

This means, in addition to being able to book GP appointments at your local practice, you will also have access to additional appointments during the evenings and at weekends at four locations across the local area.
 
The extra appointments are being provided by the GP federation that brings together all 40 GP practices in the local area and is known as North West Surrey Integrated Care Services. 
 
By working together in a new and different way local GP practices will be improving access to primary care appointments, making it even easier for local people to get the care and advice they need, at a time that’s convenient to them.

These additional appointments will be available from 6-9pm on weekday evenings (including bank holidays but not in August) and from 9am to midday at weekends. Patients can book these appointments through their local GP practice.

As these extra appointments are provided from four GP surgeries in the area, the GP or clinician will have access to your medical record, with your consent, giving them access to all the information they would need to provide the best possible care.
 
The additional appointments will be provided at the following locations – and patients in North West Surrey can book appointments at any of these sites:
 
The Red Practice – Walton Health Centre (Rodney Road, Walton-on-Thames, KT12 3LB)
Studholme Medical Centre (50 Church Road, Ashford, TW15 2TU)
Sunbury Health Centre (Green Street, Sunbury-on-Thames, TW16 6RH)
Woking Community Hospital (Heathside Road, Woking, GU22 7HS)
 
Initially, these extra appointments will be provided by local GPs but from October there are plans to extend this service to also include nurse-led clinics, blood tests, physiotherapy assessments and digital consultations (which includes online face to face consultations via a patient smartphone).
 
For more information about this new service and the North West Surrey Integrated Care Services federation see https://www.nicsfed.co.uk/
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